/* ==========================================================================
   SquareOne Service Desk — design system (SquareOne IT Brand Guidelines v1.0)
   ========================================================================== */
:root {
  --teal-900: #062E2C; --teal-800: #0A4744; --teal-700: #015C57; --teal-600: #007771; --teal-500: #0E8B82;
  --teal-400: #38AFA6; --teal-300: #6FC8C0; --teal-200: #A7DED8; --teal-100: #D6F0ED; --teal-50: #ECF8F6;
  --ink-900: #0E1F1E; --ink-700: #2A3836; --ink-600: #44514F; --ink-500: #64726F; --ink-400: #8A9794; --ink-300: #B4BFBC;
  --line-200: #E4ECEA; --line-100: #EEF3F1; --surf-100: #F4F8F6; --white: #fff;
  --success: #1E8E63; --warning: #C77F11; --danger: #CE3526; --blue: #2F6FED; --purple: #7B5CD6; --orange: #E8710A;
  --font-display: "Poppins", "Trebuchet MS", sans-serif;
  --font-body: "Manrope", system-ui, -apple-system, "Segoe UI", sans-serif;
  --r-sm: 8px; --r-md: 12px; --r-lg: 16px; --r-xl: 24px; --r-pill: 999px;
  --shadow-xs: 0 1px 2px rgba(6,46,44,.06);
  --shadow-sm: 0 1px 2px rgba(6,46,44,.08), 0 1px 1px rgba(6,46,44,.04);
  --shadow-md: 0 6px 18px rgba(6,46,44,.10), 0 2px 4px rgba(6,46,44,.05);
  --shadow-lg: 0 18px 48px rgba(6,46,44,.16), 0 4px 10px rgba(6,46,44,.06);
  --shadow-glow: 0 6px 18px rgba(0,119,113,.30);
  --ease: cubic-bezier(.16,1,.3,1);
  --sidebar-w: 264px;
  --card: #fff; --sunken: #FBFDFC;
  --teal-ink: #015C57; --teal-ink-strong: #0A4744; --warn-ink: #7A4E08; --blue-ink: #1F55C7;
  --tint-danger: #FDF0EE; --bd-danger: #F3C4BE; --tint-warn: #FBF3E4; --bd-warn: #F1DFBC; --tint-note: #FFFBF1;
  --tint-blue: #EAF0FE; --bd-blue: #CFDFFB; --tint-green: #E5F5EE; --bd-green: #C6E7D7; --tint-purple: #F1EDFB; --bd-purple: #E2DAF6; --tint-neutral: #EEF1F0;
  --mix-text: #000; --evt-ink: #0E1F1E; --pause-stripe: #cdd6d3; --stripe-a: #F0F3F2; --stripe-b: #E7ECEA; --skel-hi: #f7faf9;
  --kcol: rgba(228,236,234,.5); --scrim: rgba(6,46,44,.42); --topbar-bg: rgba(244,248,246,.82); --topbar-line: rgba(228,236,234,.9);
  --bubble-a: #F2FAF9; --bubble-b: #EAF6F4; --bar-soft: #CFE9E6;
  color-scheme: light;
}
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; font-family: var(--font-body); font-size: 14px; line-height: 1.5; color: var(--ink-600);
  background: var(--surf-100); -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility;
}
h1, h2, h3, h4 { font-family: var(--font-display); color: var(--ink-900); margin: 0; font-weight: 600; letter-spacing: -.01em; }
a { color: var(--teal-600); text-decoration: none; }
a:hover { color: var(--teal-ink); }
button { font: inherit; cursor: pointer; color: inherit; }
input, select, textarea { font: inherit; color: var(--ink-900); }
svg { display: block; flex: none; }
::selection { background: var(--teal-200); }
.mono { font-variant-numeric: tabular-nums; }
.muted { color: var(--ink-400); }
.small { font-size: 12px; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--teal-100); border-radius: 10px; border: 2px solid transparent; background-clip: content-box; }
::-webkit-scrollbar-thumb:hover { background: var(--teal-200); background-clip: content-box; border: 2px solid transparent; }
:focus-visible { outline: 2px solid var(--teal-400); outline-offset: 2px; }

/* ---------- Shell ---------- */
.app { display: grid; grid-template-columns: var(--sidebar-w) minmax(0, 1fr); min-height: 100vh; }
.sidebar {
  position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; padding: 22px 14px 14px;
  background: radial-gradient(120% 60% at 0% 0%, rgba(56,175,166,.22), transparent 55%), linear-gradient(180deg, #062E2C 0%, #08403D 100%);
  color: #B7D8D4; z-index: 30;
}
.brand { display: flex; align-items: center; padding: 6px 10px 26px; }
.brand .brand-full { height: 24px; width: auto; display: block; }
.brand .brand-mark { display: none; height: 30px; width: 30px; }
.nav { display: flex; flex-direction: column; gap: 2px; overflow-y: auto; flex: 1; padding-right: 2px; }
.nav-label { font-size: 10.5px; letter-spacing: .14em; text-transform: uppercase; color: rgba(167,222,216,.55); padding: 16px 12px 6px; font-weight: 700; }
.nav a {
  position: relative; display: flex; align-items: center; gap: 12px; height: 40px; padding: 0 12px; border-radius: 10px;
  color: #B7D8D4; font-weight: 600; transition: background .15s, color .15s;
}
.nav a:hover { background: rgba(255,255,255,.06); color: #fff; }
.nav a.active { background: linear-gradient(90deg, rgba(56,175,166,.24), rgba(56,175,166,.08)); color: #fff; }
.nav a.active::before { content: ""; position: absolute; left: -14px; top: 9px; bottom: 9px; width: 4px; border-radius: 0 4px 4px 0; background: var(--teal-400); box-shadow: 0 0 12px var(--teal-400); }
.nav a svg { width: 18px; height: 18px; opacity: .9; }
.nav .badge { margin-left: auto; font-size: 11px; font-weight: 700; padding: 1px 8px; border-radius: var(--r-pill); background: rgba(255,255,255,.1); color: #fff; }
.nav .badge.alert { background: var(--danger); }
.nav .badge.warn { background: var(--warning); }
.side-foot { padding-top: 12px; border-top: 1px solid rgba(255,255,255,.08); margin-top: 8px; }
.usercard { display: flex; align-items: center; gap: 10px; padding: 8px; border-radius: 12px; cursor: pointer; transition: background .15s; width: 100%; background: none; border: 0; text-align: left; color: inherit; }
.usercard:hover { background: rgba(255,255,255,.07); }
.usercard .who { min-width: 0; line-height: 1.25; }
.usercard .who b { display: block; color: #fff; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.usercard .who span { font-size: 11.5px; color: var(--teal-300); }

.main { min-width: 0; display: flex; flex-direction: column; background: radial-gradient(70% 40% at 80% -10%, rgba(56,175,166,.10), transparent 70%), var(--surf-100); }
.topbar {
  position: sticky; top: 0; z-index: 20; height: 64px; display: flex; align-items: center; gap: 14px; padding: 0 32px;
  background: var(--topbar-bg); backdrop-filter: saturate(1.4) blur(14px); border-bottom: 1px solid var(--topbar-line);
}
.btn.menu-btn { display: none; }
.searchbtn {
  display: flex; align-items: center; gap: 10px; height: 40px; padding: 0 14px; min-width: 320px; max-width: 460px; flex: 1;
  background: var(--card); border: 1px solid var(--line-200); border-radius: var(--r-pill); color: var(--ink-400); box-shadow: var(--shadow-xs); transition: border-color .15s, box-shadow .15s;
}
.searchbtn:hover { border-color: var(--teal-300); box-shadow: 0 0 0 4px rgba(56,175,166,.10); }
.searchbtn { text-align: left; }
.searchbtn span { flex: 1; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-weight: 500; }
.searchbtn svg { width: 16px; height: 16px; }
.searchbtn kbd { margin-left: auto; font: 600 11px var(--font-body); padding: 2px 7px; border-radius: 6px; background: var(--surf-100); border: 1px solid var(--line-200); color: var(--ink-500); }
.topbar .spacer { flex: 1; }
.view { padding: 28px 32px 72px; width: 100%; max-width: 1560px; margin: 0 auto; animation: rise .35s var(--ease); }
@keyframes rise { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.page-head h1 { font-size: 26px; font-weight: 600; }
.page-head p { margin: 4px 0 0; color: var(--ink-500); }
.page-head .actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.crumbs { font-size: 12.5px; color: var(--ink-400); margin-bottom: 6px; display: flex; gap: 6px; align-items: center; font-weight: 600; }
.crumbs a { color: var(--ink-500); } .crumbs a:hover { color: var(--teal-600); }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 38px; padding: 0 18px; border-radius: var(--r-pill);
  border: 1px solid var(--line-200); background: var(--card); color: var(--ink-700); font-weight: 700; font-size: 13.5px; white-space: nowrap;
  transition: transform .12s var(--ease), box-shadow .15s, background .15s, border-color .15s, color .15s;
}
.btn:hover { border-color: var(--teal-300); color: var(--teal-ink); background: var(--teal-50); }
.btn:active { transform: translateY(1px); }
.btn svg { width: 16px; height: 16px; }
.btn.primary { background: linear-gradient(180deg, var(--teal-500), var(--teal-600)); color: #fff; border-color: var(--teal-600); box-shadow: var(--shadow-glow); }
.btn.primary:hover { background: linear-gradient(180deg, var(--teal-600), var(--teal-700)); color: #fff; box-shadow: 0 8px 22px rgba(0,119,113,.38); transform: translateY(-1px); }
.btn.ghost { background: transparent; border-color: transparent; }
.btn.ghost:hover { background: var(--teal-50); }
.btn.danger { color: var(--danger); }
.btn.danger:hover { background: var(--tint-danger); border-color: var(--bd-danger); color: var(--danger); }
.btn.danger.solid { background: var(--danger); color: #fff; border-color: var(--danger); }
.btn.sm { height: 30px; padding: 0 12px; font-size: 12.5px; }
.btn.icon { width: 36px; padding: 0; }
.btn.sm.icon { width: 30px; }
.btn[disabled] { opacity: .5; pointer-events: none; }
.btn.loading { pointer-events: none; opacity: .75; }
.btn.loading::after { content: ""; width: 14px; height: 14px; border-radius: 50%; border: 2px solid currentColor; border-right-color: transparent; animation: spin .7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }
.link-btn { background: none; border: 0; padding: 0; color: var(--teal-600); font-weight: 700; }
.link-btn:hover { text-decoration: underline; }

/* ---------- Forms ---------- */
.field { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.field > label, .lbl { font-size: 12px; font-weight: 700; color: var(--ink-600); letter-spacing: .01em; }
.field .hint { font-size: 12px; color: var(--ink-400); }
.input, .select, .textarea, .combo-trigger {
  width: 100%; height: 40px; padding: 0 12px; background: var(--card); border: 1px solid var(--line-200); border-radius: 10px; color: var(--ink-900);
  transition: border-color .15s, box-shadow .15s; outline: none;
}
.textarea { height: auto; padding: 10px 12px; resize: vertical; min-height: 90px; line-height: 1.55; }
.input:hover, .select:hover, .textarea:hover, .combo-trigger:hover { border-color: var(--teal-200); }
.input:focus, .select:focus, .textarea:focus, .combo-trigger.open { border-color: var(--teal-400); box-shadow: 0 0 0 4px rgba(56,175,166,.16); }
.select { appearance: none; padding-right: 32px; background: var(--card) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%238A9794' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E") no-repeat right 10px center; cursor: pointer; }
.input.sm, .select.sm, .combo-trigger.sm { height: 32px; font-size: 13px; border-radius: 8px; }
.select.sm { padding-right: 28px; }
.input::placeholder, .textarea::placeholder { color: var(--ink-300); }
input[type=color] { padding: 3px; height: 36px; width: 46px; cursor: pointer; }
input[type=checkbox].check { appearance: none; width: 18px; height: 18px; border: 1.5px solid var(--ink-300); border-radius: 5px; background: var(--card); display: inline-grid; place-content: center; cursor: pointer; transition: .12s; margin: 0; }
input[type=checkbox].check:checked { background: var(--teal-600); border-color: var(--teal-600); }
input[type=checkbox].check:checked::after { content: ""; width: 9px; height: 5px; border-left: 2px solid #fff; border-bottom: 2px solid #fff; transform: rotate(-45deg) translate(1px, -1px); }
.switch { position: relative; display: inline-block; width: 38px; height: 22px; flex: none; }
.switch input { position: absolute; opacity: 0; inset: 0; margin: 0; cursor: pointer; z-index: 1; }
.switch i { position: absolute; inset: 0; background: var(--ink-300); border-radius: 22px; transition: .2s; }
.switch i::after { content: ""; position: absolute; left: 3px; top: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; box-shadow: var(--shadow-xs); transition: .2s var(--ease); }
.switch input:checked + i { background: var(--teal-600); }
.switch input:checked + i::after { transform: translateX(16px); }
.switch-row { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 12px 0; }
.switch-row + .switch-row { border-top: 1px solid var(--line-100); }
.switch-row b { display: block; color: var(--ink-900); font-weight: 700; }
.switch-row span.d { font-size: 12.5px; color: var(--ink-400); }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.grid3 { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.stack { display: flex; flex-direction: column; gap: 14px; }
.row { display: flex; align-items: center; gap: 10px; }
.row.wrap { flex-wrap: wrap; }
.row.between { justify-content: space-between; }
.grow { flex: 1; min-width: 0; }
.search { position: relative; }
.search svg { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); width: 16px; height: 16px; color: var(--ink-400); pointer-events: none; }
.search .input { padding-left: 36px; }
.form-error { background: var(--tint-danger); color: var(--danger); border: 1px solid var(--bd-danger); padding: 10px 12px; border-radius: 10px; font-weight: 600; font-size: 13px; }

/* Combo (searchable select) */
.combo { position: relative; }
.combo-trigger { display: flex; align-items: center; gap: 8px; text-align: left; cursor: pointer; padding-right: 10px; }
.combo-trigger .val { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.combo-trigger .val.ph { color: var(--ink-300); }
.combo-trigger svg { width: 15px; height: 15px; color: var(--ink-400); }
.pop {
  position: fixed; z-index: 200; background: var(--card); border: 1px solid var(--line-200); border-radius: 14px; box-shadow: var(--shadow-lg);
  overflow: hidden; animation: pop .14s var(--ease); min-width: 220px;
}
@keyframes pop { from { opacity: 0; transform: translateY(-4px) scale(.98); } to { opacity: 1; transform: none; } }
.pop-search { padding: 8px; border-bottom: 1px solid var(--line-100); }
.pop-search .input { height: 34px; border-radius: 8px; }
.pop-list { max-height: 280px; overflow-y: auto; padding: 6px; }
.pop-item { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 8px; cursor: pointer; color: var(--ink-700); font-weight: 600; }
.pop-item small { color: var(--ink-400); font-weight: 500; }
.pop-item:hover, .pop-item.hl { background: var(--teal-50); color: var(--teal-ink); }
.pop-item.sel { color: var(--teal-ink); }
.pop-item .chk { margin-left: auto; color: var(--teal-600); width: 16px; height: 16px; }
.pop-empty { padding: 14px; text-align: center; color: var(--ink-400); }
.pop-menu .pop-item { font-weight: 600; }
.pop-menu .pop-item.danger { color: var(--danger); }
.pop-menu .pop-item.danger:hover { background: var(--tint-danger); }
.pop-menu hr { border: 0; border-top: 1px solid var(--line-100); margin: 4px 0; }

/* ---------- Cards ---------- */
.card { background: var(--card); border: 1px solid var(--line-200); border-radius: var(--r-lg); box-shadow: var(--shadow-sm); }
.card-pad { padding: 20px; }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--line-100); }
.card-head h3 { font-size: 15px; font-weight: 600; }
.card-head .sub { font-size: 12.5px; color: var(--ink-400); }
.card.hover { transition: box-shadow .2s, transform .2s var(--ease), border-color .2s; cursor: pointer; }
.card.hover:hover { box-shadow: var(--shadow-md); transform: translateY(-2px); border-color: var(--teal-200); }
.grid-kpi { display: grid; grid-template-columns: repeat(auto-fit, minmax(185px, 1fr)); gap: 16px; margin-bottom: 20px; }
.kpi { padding: 18px 20px; display: flex; gap: 14px; align-items: flex-start; position: relative; overflow: hidden; }
.kpi .tile { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-600); }
.kpi .tile svg { width: 20px; height: 20px; }
.kpi.danger .tile { background: var(--tint-danger); color: var(--danger); }
.kpi.warn .tile { background: var(--tint-warn); color: var(--warning); }
.kpi.blue .tile { background: var(--tint-blue); color: var(--blue); }
.kpi.green .tile { background: var(--tint-green); color: var(--success); }
.kpi .num { font: 600 28px/1.05 var(--font-display); color: var(--ink-900); letter-spacing: -.02em; }
.kpi .lab { font-size: 12.5px; color: var(--ink-500); font-weight: 600; margin-top: 4px; }
.kpi .sub { font-size: 12px; color: var(--ink-400); margin-top: 2px; }
.kpi.click { cursor: pointer; transition: box-shadow .2s, transform .2s var(--ease); }
.kpi.click:hover { box-shadow: var(--shadow-md); transform: translateY(-2px); }
.dash-grid { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(0, 1fr); gap: 20px; align-items: start; }
.col { display: flex; flex-direction: column; gap: 20px; min-width: 0; }

/* ---------- Tables ---------- */
.table-wrap { overflow-x: auto; }
table.t { width: 100%; border-collapse: separate; border-spacing: 0; }
table.t th { text-align: left; font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-400); padding: 12px 14px; border-bottom: 1px solid var(--line-200); background: var(--sunken); white-space: nowrap; position: sticky; top: 0; z-index: 1; }
table.t th.sortable { cursor: pointer; }
table.t th.sortable:hover { color: var(--teal-600); }
table.t td { padding: 12px 14px; border-bottom: 1px solid var(--line-100); vertical-align: middle; }
table.t tr:last-child td { border-bottom: 0; }
table.t tbody tr { transition: background .12s; }
table.t tbody tr.click { cursor: pointer; }
table.t tbody tr.click:hover { background: var(--teal-50); }
table.t tr.selected { background: var(--teal-50); }
table.t td.num, table.t th.num { text-align: right; font-variant-numeric: tabular-nums; }
.t-title { font-weight: 700; color: var(--ink-900); }
.t-sub { font-size: 12.5px; color: var(--ink-400); }
.t-title-cell { min-width: 230px; max-width: 520px; }
.t-title-cell .t-title { display: -webkit-box; -webkit-line-clamp: 1; -webkit-box-orient: vertical; overflow: hidden; }
.ref { font: 700 12px var(--font-body); color: var(--teal-ink); background: var(--teal-50); border: 1px solid var(--teal-100); padding: 2px 8px; border-radius: 6px; letter-spacing: .01em; white-space: nowrap; }
.table-foot { padding: 12px 20px; border-top: 1px solid var(--line-100); color: var(--ink-400); font-size: 12.5px; display: flex; justify-content: space-between; }

/* ---------- Pills, avatars, chips ---------- */
.pill { --c: var(--ink-400); display: inline-flex; align-items: center; gap: 7px; height: 24px; padding: 0 10px; border-radius: var(--r-pill); font-size: 12px; font-weight: 700; white-space: nowrap; color: color-mix(in srgb, var(--c) 78%, var(--mix-text)); background: color-mix(in srgb, var(--c) 12%, var(--card)); }
.pill::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--c); }
.pill.plain::before { display: none; }
.pill.lg { height: 30px; padding: 0 14px; font-size: 13px; }
.pill svg { width: 13px; height: 13px; }
.chip { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 8px; border-radius: 6px; font-size: 11.5px; font-weight: 700; background: var(--surf-100); color: var(--ink-500); border: 1px solid var(--line-200); white-space: nowrap; }
.chip svg { width: 12px; height: 12px; }
.chip.teal { background: var(--teal-50); color: var(--teal-ink); border-color: var(--teal-100); }
.chip.purple { background: var(--tint-purple); color: var(--purple); border-color: var(--bd-purple); }
.chip.amber { background: var(--tint-warn); color: var(--warning); border-color: var(--bd-warn); }
.chip.red { background: var(--tint-danger); color: var(--danger); border-color: var(--bd-danger); }
.chip.green { background: var(--tint-green); color: var(--success); border-color: var(--bd-green); }
.avatar { --c: var(--teal-600); display: inline-grid; place-items: center; width: 30px; height: 30px; border-radius: 50%; background: var(--c); color: #fff; font: 700 11.5px var(--font-display); letter-spacing: .02em; flex: none; box-shadow: 0 0 0 2px var(--card); }
.avatar.sm { width: 24px; height: 24px; font-size: 10px; }
.avatar.lg { width: 44px; height: 44px; font-size: 15px; }
.avatar.xl { width: 56px; height: 56px; font-size: 19px; }
.avatar.sq { border-radius: 12px; }
.person { display: inline-flex; align-items: center; gap: 8px; font-weight: 600; color: var(--ink-700); white-space: nowrap; }
.prio { display: inline-flex; align-items: center; gap: 7px; font-weight: 700; color: var(--ink-700); white-space: nowrap; }
.prio svg { width: 14px; height: 14px; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--c, var(--ink-300)); display: inline-block; flex: none; }
.dot.online { --c: var(--success); box-shadow: 0 0 0 3px rgba(30,142,99,.18); }
.dot.offline { --c: var(--ink-300); }

/* SLA */
.sla { display: inline-flex; align-items: center; gap: 6px; height: 24px; padding: 0 9px; border-radius: var(--r-pill); font-size: 12px; font-weight: 700; white-space: nowrap; }
.sla svg { width: 13px; height: 13px; }
.sla.ok { background: var(--teal-50); color: var(--teal-ink); }
.sla.met { background: var(--tint-green); color: var(--success); }
.sla.at_risk { background: var(--tint-warn); color: var(--warning); }
.sla.breached { background: var(--tint-danger); color: var(--danger); }
.sla.paused { background: var(--tint-neutral); color: var(--ink-500); }
.sla.none { background: transparent; color: var(--ink-300); padding: 0; }
.slabar { margin-top: 6px; }
.slabar .top { display: flex; justify-content: space-between; align-items: baseline; font-size: 12.5px; }
.slabar .top b { color: var(--ink-900); font-weight: 700; }
.slabar .track { height: 8px; border-radius: 8px; background: var(--line-100); margin: 7px 0 5px; overflow: hidden; }
.slabar .fill { height: 100%; border-radius: 8px; background: linear-gradient(90deg, var(--teal-400), var(--teal-600)); transition: width .6s var(--ease); }
.slabar.at_risk .fill { background: linear-gradient(90deg, #E9B44C, var(--warning)); }
.slabar.breached .fill { background: linear-gradient(90deg, #EE7B6D, var(--danger)); }
.slabar.met .fill { background: linear-gradient(90deg, #5FC59B, var(--success)); }
.slabar.paused .fill { background: repeating-linear-gradient(45deg, var(--ink-300), var(--ink-300) 6px, var(--pause-stripe) 6px, var(--pause-stripe) 12px); }
.slabar .st { font-size: 12px; font-weight: 600; }
.slabar.at_risk .st { color: var(--warning); } .slabar.breached .st { color: var(--danger); } .slabar.met .st { color: var(--success); } .slabar.ok .st { color: var(--teal-ink); } .slabar.paused .st { color: var(--ink-500); }

/* ---------- Tabs / segmented ---------- */
.seg { display: inline-flex; background: var(--card); border: 1px solid var(--line-200); border-radius: var(--r-pill); padding: 3px; gap: 2px; box-shadow: var(--shadow-xs); flex-wrap: wrap; }
.seg button { height: 30px; padding: 0 14px; border-radius: var(--r-pill); border: 0; background: none; font-weight: 700; font-size: 13px; color: var(--ink-500); display: inline-flex; align-items: center; gap: 7px; transition: .15s; }
.seg button:hover { color: var(--teal-ink); }
.seg button.on { background: var(--teal-600); color: #fff; box-shadow: var(--shadow-glow); }
.seg button .n { font-size: 11px; padding: 0 6px; border-radius: 10px; background: var(--teal-50); color: var(--teal-ink); }
.seg button.on .n { background: rgba(255,255,255,.22); color: #fff; }
.seg button .n.red { background: var(--tint-danger); color: var(--danger); }
.seg button.on .n.red { background: rgba(255,255,255,.25); color: #fff; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line-200); margin-bottom: 20px; overflow-x: auto; }
.tabs button { background: none; border: 0; padding: 12px 16px; font-weight: 700; color: var(--ink-500); position: relative; white-space: nowrap; display: inline-flex; gap: 8px; align-items: center; }
.tabs button:hover { color: var(--teal-ink); }
.tabs button.on { color: var(--teal-ink); }
.tabs button.on::after { content: ""; position: absolute; left: 10px; right: 10px; bottom: -1px; height: 3px; border-radius: 3px 3px 0 0; background: var(--teal-600); }
.tabs button .n { font-size: 11px; padding: 0 7px; border-radius: 10px; background: var(--surf-100); color: var(--ink-500); border: 1px solid var(--line-200); }

/* ---------- Toolbar ---------- */
.toolbar { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.toolbar .search { width: 280px; }
.toolbar .select, .toolbar .combo { width: auto; min-width: 150px; }
.bulkbar { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--teal-900); color: #fff; border-radius: 14px; margin-bottom: 12px; box-shadow: var(--shadow-md); animation: rise .25s var(--ease); }
.bulkbar .select { width: auto; height: 32px; background-color: rgba(255,255,255,.12); border-color: transparent; color: #fff; }
.bulkbar .select option { color: var(--ink-900); }

/* ---------- Empty / skeleton ---------- */
.empty { text-align: center; padding: 56px 24px; color: var(--ink-400); }
.empty .ico { width: 56px; height: 56px; margin: 0 auto 14px; border-radius: 18px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-500); }
.empty .ico svg { width: 26px; height: 26px; }
.empty h3 { font-size: 16px; margin-bottom: 4px; }
.skel { background: linear-gradient(90deg, var(--line-100) 25%, var(--skel-hi) 37%, var(--line-100) 63%); background-size: 400% 100%; animation: shimmer 1.3s ease infinite; border-radius: 8px; }
@keyframes shimmer { from { background-position: 100% 50%; } to { background-position: 0 50%; } }
.loading-block { display: grid; place-items: center; padding: 80px; }
.spinner { width: 28px; height: 28px; border-radius: 50%; border: 3px solid var(--teal-100); border-top-color: var(--teal-600); animation: spin .8s linear infinite; }

/* ---------- Overlays ---------- */
#overlay-root { position: relative; z-index: 100; }
.scrim { position: fixed; inset: 0; background: var(--scrim); backdrop-filter: blur(3px); z-index: 100; animation: fade .2s; display: grid; place-items: start center; overflow-y: auto; padding: 6vh 16px; }
@keyframes fade { from { opacity: 0; } }
.modal { background: var(--card); border-radius: 20px; box-shadow: var(--shadow-lg); width: 100%; max-width: 560px; animation: modalin .25s var(--ease); overflow: hidden; }
@keyframes modalin { from { opacity: 0; transform: translateY(14px) scale(.98); } }
.modal.wide { max-width: 760px; } .modal.xwide { max-width: 980px; }
.modal-head { display: flex; align-items: center; justify-content: space-between; padding: 20px 24px 6px; }
.modal-head h2 { font-size: 18px; }
.modal-body { padding: 14px 24px 8px; }
.modal-foot { display: flex; justify-content: flex-end; gap: 10px; padding: 16px 24px 22px; }
.drawer-scrim { place-items: stretch end; padding: 0; }
.drawer { width: min(560px, 100%); background: var(--card); height: 100vh; overflow-y: auto; box-shadow: var(--shadow-lg); animation: drawerin .3s var(--ease); }
@keyframes drawerin { from { transform: translateX(40px); opacity: 0; } }
.drawer-head { position: sticky; top: 0; background: var(--card); z-index: 2; padding: 20px 24px 14px; border-bottom: 1px solid var(--line-100); display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.drawer-body { padding: 20px 24px 40px; }
#toast-root { position: fixed; right: 20px; bottom: 20px; z-index: 300; display: flex; flex-direction: column; gap: 10px; align-items: flex-end; }
.toast { display: flex; gap: 12px; align-items: center; background: var(--teal-900); color: #fff; padding: 12px 16px; border-radius: 14px; box-shadow: var(--shadow-lg); animation: toastin .3s var(--ease); max-width: 420px; font-weight: 600; }
.toast svg { width: 18px; height: 18px; color: var(--teal-400); }
.toast.error { background: #7B1E14; } .toast.error svg { color: #FFB4A8; }
@keyframes toastin { from { opacity: 0; transform: translateY(12px) scale(.96); } }

/* Command palette */
.palette { max-width: 620px; margin-top: 12vh; border-radius: 18px; }
.palette-input { display: flex; align-items: center; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--line-100); }
.palette-input svg { width: 20px; height: 20px; color: var(--teal-500); }
.palette-input input { border: 0; outline: 0; flex: 1; font-size: 16px; background: none; }
.palette-list { max-height: 50vh; overflow-y: auto; padding: 8px; }
.palette-group { font-size: 10.5px; letter-spacing: .12em; text-transform: uppercase; font-weight: 700; color: var(--ink-400); padding: 10px 12px 4px; }
.palette-item { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: 10px; cursor: pointer; }
.palette-item.hl { background: var(--teal-50); }
.palette-item .ic { width: 32px; height: 32px; border-radius: 9px; display: grid; place-items: center; background: var(--surf-100); color: var(--teal-600); }
.palette-item .ic svg { width: 16px; height: 16px; }
.palette-item b { color: var(--ink-900); display: block; line-height: 1.25; }
.palette-item small { color: var(--ink-400); }

/* ---------- Ticket detail ---------- */
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 22px; align-items: start; }
.ticket-head { padding: 22px 24px; margin-bottom: 18px; position: relative; overflow: hidden; }
.ticket-head::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 5px; background: var(--pc, var(--teal-400)); }
.ticket-head .meta { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 10px; }
.summary-input { width: 100%; border: 1px solid transparent; background: transparent; font: 600 22px/1.3 var(--font-display); color: var(--ink-900); padding: 4px 8px; margin: 0 -8px; border-radius: 10px; letter-spacing: -.01em; transition: .15s; }
.summary-input:hover { background: var(--surf-100); }
.summary-input:focus { outline: 0; background: var(--card); border-color: var(--teal-400); box-shadow: 0 0 0 4px rgba(56,175,166,.16); }
.ticket-sub { margin-top: 8px; display: flex; gap: 16px; flex-wrap: wrap; color: var(--ink-500); font-size: 13px; align-items: center; }
.ticket-sub .i { display: inline-flex; gap: 6px; align-items: center; }
.ticket-sub svg { width: 14px; height: 14px; color: var(--ink-400); }
.composer { margin-bottom: 20px; overflow: visible; }
.composer-tabs { display: flex; gap: 4px; padding: 10px 12px 0; border-bottom: 1px solid var(--line-100); }
.composer-tabs button { background: none; border: 0; height: 40px; padding: 0 14px; font-weight: 700; color: var(--ink-500); display: inline-flex; gap: 8px; align-items: center; position: relative; border-radius: 10px 10px 0 0; }
.composer-tabs button svg { width: 16px; height: 16px; }
.composer-tabs button.on { color: var(--teal-ink); }
.composer-tabs button.on::after { content: ""; position: absolute; left: 8px; right: 8px; bottom: -1px; height: 3px; background: var(--teal-600); border-radius: 3px 3px 0 0; }
.composer.note .composer-tabs button.on { color: var(--warning); } .composer.note .composer-tabs button.on::after { background: #E9B44C; }
.composer-body { padding: 16px; display: flex; flex-direction: column; gap: 12px; }
.composer-body .textarea { min-height: 120px; }
.composer.note .composer-body { background: var(--tint-note); border-radius: 0 0 16px 16px; }
.composer.note .textarea { background: var(--card); border-color: var(--bd-warn); }
.recipients { display: grid; grid-template-columns: 44px 1fr; gap: 8px 10px; align-items: center; font-size: 13px; }
.recipients label { color: var(--ink-400); font-weight: 700; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; }
.composer-foot { display: flex; gap: 10px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.warn-banner { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border-radius: 10px; background: var(--tint-warn); color: var(--warn-ink); border: 1px solid var(--bd-warn); font-size: 12.5px; font-weight: 600; }
.warn-banner svg { width: 16px; height: 16px; margin-top: 1px; }
.timeline { display: flex; flex-direction: column; gap: 14px; position: relative; }
.tl-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 12px; }
.tl-head h3 { font-size: 15px; }
.msg { display: grid; grid-template-columns: 36px 1fr; gap: 12px; }
.msg .bubble { background: var(--card); border: 1px solid var(--line-200); border-radius: 4px 16px 16px 16px; box-shadow: var(--shadow-xs); overflow: hidden; }
.msg.out .bubble { background: linear-gradient(180deg, var(--bubble-a), var(--bubble-b)); border-color: var(--teal-100); border-radius: 16px 4px 16px 16px; }
.msg.internal .bubble { background: var(--tint-note); border-color: var(--bd-warn); }
.msg-head { display: flex; align-items: center; gap: 8px; padding: 10px 14px 0; flex-wrap: wrap; }
.msg-head b { color: var(--ink-900); }
.msg-head .when { margin-left: auto; font-size: 12px; color: var(--ink-400); white-space: nowrap; }
.msg-to { padding: 2px 14px 0; font-size: 12px; color: var(--ink-400); }
.msg-body { padding: 8px 14px 14px; white-space: pre-wrap; word-wrap: break-word; color: var(--ink-700); line-height: 1.65; }
.msg-quoted { margin: 0 14px 12px; }
.msg-quoted button { background: var(--surf-100); border: 1px solid var(--line-200); border-radius: 6px; height: 20px; padding: 0 8px; font-weight: 800; color: var(--ink-400); letter-spacing: 2px; line-height: 1; }
.msg-quoted pre { margin: 8px 0 0; padding: 10px 12px; font: 12.5px/1.6 var(--font-body); border-left: 3px solid var(--line-200); color: var(--ink-400); white-space: pre-wrap; background: var(--surf-100); border-radius: 0 8px 8px 0; }
.attach { display: inline-flex; align-items: center; gap: 8px; padding: 6px 10px; border: 1px solid var(--line-200); background: var(--card); border-radius: 10px; font-size: 12.5px; font-weight: 700; color: var(--ink-700); margin: 0 14px 12px 0; }
.attach:hover { border-color: var(--teal-300); color: var(--teal-ink); }
.attach svg { width: 14px; height: 14px; color: var(--teal-500); }
.sysline { display: flex; gap: 12px; align-items: flex-start; padding-left: 8px; color: var(--ink-500); font-size: 12.5px; }
.sysline .node { width: 20px; height: 20px; border-radius: 50%; background: var(--surf-100); border: 2px solid var(--line-200); display: grid; place-items: center; flex: none; margin-top: 1px; }
.sysline .node svg { width: 10px; height: 10px; color: var(--ink-400); }
.sysline .txt { white-space: pre-line; line-height: 1.55; }
.sysline time { color: var(--ink-300); margin-left: 8px; white-space: nowrap; }
.props { padding: 6px 20px 16px; }
.prop { display: grid; grid-template-columns: 96px 1fr; align-items: center; gap: 10px; padding: 7px 0; }
.prop > label { font-size: 12px; font-weight: 700; color: var(--ink-400); }
.prop .val { min-width: 0; }
.prop .select, .prop .combo-trigger { border-color: transparent; background-color: transparent; padding-left: 8px; height: 34px; font-weight: 600; }
.prop .select:hover, .prop .combo-trigger:hover { background-color: var(--surf-100); border-color: transparent; }
.prop .select:focus, .prop .combo-trigger.open { background-color: var(--card); border-color: var(--teal-400); }
.side-sec { padding: 16px 20px; border-top: 1px solid var(--line-100); }
.side-sec:first-child { border-top: 0; }
.side-sec > h4 { font-size: 11px; letter-spacing: .1em; text-transform: uppercase; color: var(--ink-400); margin-bottom: 10px; display: flex; justify-content: space-between; align-items: center; font-family: var(--font-body); font-weight: 800; }
.side-stack { display: flex; flex-direction: column; gap: 16px; position: sticky; top: 84px; }
.timebig { display: flex; align-items: baseline; gap: 8px; }
.timebig b { font: 600 30px/1 var(--font-display); color: var(--ink-900); letter-spacing: -.02em; }
.progress { height: 8px; background: var(--line-100); border-radius: 8px; overflow: hidden; margin: 10px 0 4px; }
.progress i { display: block; height: 100%; border-radius: 8px; background: linear-gradient(90deg, var(--teal-400), var(--teal-600)); }
.progress.over i { background: linear-gradient(90deg, #EE7B6D, var(--danger)); }
.mini-entry { display: flex; gap: 10px; align-items: center; padding: 8px 0; border-top: 1px dashed var(--line-200); }
.mini-entry:first-of-type { border-top: 0; }
.mini-entry .d { flex: 1; min-width: 0; }
.mini-entry .d b { display: block; color: var(--ink-700); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chips { display: flex; gap: 8px; flex-wrap: wrap; }
.chipbtn { display: inline-flex; align-items: center; height: 30px; padding: 0 14px; border-radius: var(--r-pill); border: 1px solid var(--line-200); background: var(--card); font-weight: 700; font-size: 12.5px; color: var(--ink-600); }
.chipbtn:hover, .chipbtn.on { border-color: var(--teal-400); background: var(--teal-50); color: var(--teal-ink); }
.kv { display: grid; grid-template-columns: 130px 1fr; gap: 10px 16px; }
.kv dt { color: var(--ink-400); font-weight: 700; font-size: 12.5px; }
.kv dd { margin: 0; color: var(--ink-800, var(--ink-700)); font-weight: 600; min-width: 0; word-break: break-word; }

.ms-btn { display: flex; align-items: center; justify-content: center; gap: 12px; width: 100%; height: 46px; border-radius: var(--r-pill); border: 1px solid #8C8C8C; background: #fff; color: #5E5E5E; font: 600 15px 'Segoe UI', var(--font-body); cursor: pointer; transition: box-shadow .15s, border-color .15s, background .15s; }
.ms-btn:hover { background: #F5F5F5; box-shadow: var(--shadow-md); }
.divider { display: flex; align-items: center; gap: 14px; color: var(--ink-400); font-size: 12.5px; font-weight: 700; margin: 4px 0; }
.divider::before, .divider::after { content: ""; height: 1px; background: var(--line-200); flex: 1; }
ol.steps { margin: 0; padding-left: 22px; display: flex; flex-direction: column; gap: 10px; line-height: 1.6; }
ol.steps li::marker { color: var(--teal-600); font-weight: 800; }
ol.steps code, .inline-code { font: 12.5px ui-monospace, Menlo, monospace; background: var(--teal-50); color: var(--teal-ink); border: 1px solid var(--teal-100); border-radius: 6px; padding: 1px 6px; word-break: break-all; }

/* ---------- Timers ---------- */
.timer-chip { display: inline-flex; align-items: center; gap: 9px; height: 30px; padding: 0 6px 0 12px; border-radius: var(--r-pill); background: var(--tint-blue); color: var(--blue-ink); font-weight: 700; font-size: 13px; border: 1px solid var(--bd-blue); }
.timer-chip .pulse, .pulse { width: 8px; height: 8px; border-radius: 50%; background: #2F6FED; box-shadow: 0 0 0 0 rgba(47,111,237,.5); animation: pulse 1.6s infinite; flex: none; }
@keyframes pulse { 70% { box-shadow: 0 0 0 8px rgba(47,111,237,0); } 100% { box-shadow: 0 0 0 0 rgba(47,111,237,0); } }
.timer-chip .live-clock { font-variant-numeric: tabular-nums; min-width: 44px; }
.timer-chip button { border: 0; background: #2F6FED; color: #fff; height: 22px; padding: 0 10px; border-radius: 12px; font-weight: 700; font-size: 12px; display: inline-flex; gap: 5px; align-items: center; }
.timer-chip button:hover { background: var(--blue-ink); }
.timer-chip button svg { width: 11px; height: 11px; }
.timer-chip.idle { background: var(--tint-warn); color: var(--warn-ink); border-color: var(--bd-warn); padding-left: 12px; }
.timer-chip.idle button { background: var(--warning); }
.timer-chip.other { padding-right: 12px; }
.topbar-timer { display: inline-flex; align-items: center; gap: 10px; height: 40px; padding: 0 8px 0 14px; border-radius: var(--r-pill); background: var(--card); border: 1px solid var(--bd-blue); box-shadow: var(--shadow-xs); color: var(--blue-ink); font-weight: 700; cursor: pointer; }
.topbar-timer:hover { border-color: #2F6FED; }
.topbar-timer .t { max-width: 170px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--ink-700); font-weight: 600; }
.topbar-timer .stop { width: 26px; height: 26px; border-radius: 50%; border: 0; background: #2F6FED; color: #fff; display: grid; place-items: center; }
.topbar-timer .stop svg { width: 11px; height: 11px; }
.run-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #2F6FED; animation: pulse 1.6s infinite; margin-right: 6px; vertical-align: 1px; }
.chip.timer { background: var(--tint-blue); color: var(--blue-ink); border-color: var(--bd-blue); }

/* ---------- CSAT ---------- */
.csat-hero { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 20px; margin-bottom: 20px; }
.score-card { padding: 22px; text-align: center; display: flex; flex-direction: column; justify-content: center; }
.score-card .big { font: 700 56px/1 var(--font-display); letter-spacing: -.03em; color: var(--ink-900); }
.score-card .big small { font-size: 26px; color: var(--ink-400); }
.score-card .lab { font-weight: 700; margin-top: 8px; color: var(--ink-700); }
.score-card .delta { margin-top: 6px; font-size: 12.5px; font-weight: 700; }
.delta.up { color: var(--success); } .delta.down { color: var(--danger); } .delta.flat { color: var(--ink-400); }
.stackbar { display: flex; height: 12px; border-radius: 12px; overflow: hidden; background: var(--line-100); min-width: 90px; }
.stackbar i { display: block; height: 100%; }
.face-row { display: flex; gap: 12px; flex-wrap: wrap; }
.face-stat { flex: 1; min-width: 120px; padding: 16px; border-radius: 14px; border: 1px solid var(--line-200); background: var(--card); display: flex; align-items: center; gap: 12px; }
.face-stat .ic { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; }
.face-stat .ic svg { width: 24px; height: 24px; }
.face-stat b { display: block; font: 600 24px/1.1 var(--font-display); color: var(--ink-900); }
.face-stat span { font-size: 12.5px; color: var(--ink-500); font-weight: 600; }
.feedback { display: flex; gap: 14px; padding: 16px 20px; border-top: 1px solid var(--line-100); cursor: pointer; }
.feedback:first-child { border-top: 0; } .feedback:hover { background: var(--teal-50); }
.feedback .ic { width: 38px; height: 38px; border-radius: 50%; display: grid; place-items: center; flex: none; }
.feedback .ic svg { width: 22px; height: 22px; }
.feedback q { display: block; quotes: none; color: var(--ink-900); font-weight: 600; margin: 4px 0; line-height: 1.5; }
.score-pill { font-weight: 800; font-variant-numeric: tabular-nums; }
.tpl-vars { display: flex; gap: 6px; flex-wrap: wrap; }
.tpl-vars code { font: 700 12px ui-monospace, Menlo, monospace; background: var(--teal-50); color: var(--teal-ink); border: 1px solid var(--teal-100); border-radius: 6px; padding: 2px 7px; cursor: pointer; }
.preview-mail { border: 1px solid var(--line-200); border-radius: 12px; overflow: hidden; background: var(--card); }
.preview-mail .top { background: #0A4744; color: #fff; padding: 12px 16px; font: 700 16px var(--font-display); }
.preview-mail .top span { color: var(--teal-400); }
.preview-mail .bd { padding: 16px; white-space: pre-wrap; color: var(--ink-900); line-height: 1.6; font-size: 13.5px; }
@media (max-width: 900px) { .csat-hero { grid-template-columns: minmax(0, 1fr); } }

/* ---------- Kanban ---------- */
.kanban { display: flex; gap: 16px; overflow-x: auto; padding-bottom: 16px; align-items: flex-start; }
.kcol { flex: 0 0 300px; background: var(--kcol); border-radius: 16px; padding: 12px; min-height: 240px; transition: background .15s; }
.kcol.over { background: var(--teal-100); outline: 2px dashed var(--teal-400); }
.kcol-head { display: flex; align-items: center; gap: 8px; padding: 2px 4px 12px; font-weight: 700; color: var(--ink-700); }
.kcol-head .n { margin-left: auto; font-size: 12px; background: var(--card); border-radius: 10px; padding: 0 8px; color: var(--ink-500); }
.kcard { background: var(--card); border: 1px solid var(--line-200); border-radius: 12px; padding: 12px; margin-bottom: 10px; cursor: grab; box-shadow: var(--shadow-xs); transition: box-shadow .15s, transform .15s var(--ease); border-left: 4px solid var(--pc, var(--line-200)); }
.kcard:hover { box-shadow: var(--shadow-md); transform: translateY(-1px); }
.kcard.dragging { opacity: .4; }
.kcard .t { font-weight: 700; color: var(--ink-900); margin: 6px 0 8px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; line-height: 1.35; }
.kcard .f { display: flex; align-items: center; justify-content: space-between; gap: 8px; }

/* ---------- Calendar / Dispatch ---------- */
.cal-toolbar { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.cal-title { font: 600 18px var(--font-display); color: var(--ink-900); min-width: 220px; }
.cal-wrap { overflow: hidden; }
.cal-scroll { overflow: auto; max-height: calc(100vh - 230px); }
.wk { display: grid; position: relative; }
.wk-head { display: grid; position: sticky; top: 0; z-index: 5; background: var(--card); border-bottom: 1px solid var(--line-200); }
.wk-head > div { padding: 10px 8px; text-align: center; border-left: 1px solid var(--line-100); font-weight: 700; color: var(--ink-500); }
.wk-head > div:first-child { border-left: 0; }
.wk-head .dn { font-size: 11px; letter-spacing: .1em; text-transform: uppercase; }
.wk-head .dd { font: 600 20px var(--font-display); color: var(--ink-900); }
.wk-head .today .dd { background: var(--teal-600); color: #fff; width: 34px; height: 34px; border-radius: 50%; display: inline-grid; place-items: center; box-shadow: var(--shadow-glow); }
.wk-body { display: grid; position: relative; }
.wk-gutter { position: relative; }
.wk-gutter span { position: absolute; right: 8px; transform: translateY(-50%); font-size: 11px; color: var(--ink-400); font-weight: 700; }
.wk-col { position: relative; border-left: 1px solid var(--line-100); background-image: repeating-linear-gradient(to bottom, transparent 0, transparent calc(var(--hh) - 1px), var(--line-100) calc(var(--hh) - 1px), var(--line-100) var(--hh)); }
.wk-col.weekend { background-color: var(--sunken); }
.wk-col.dropping { background-color: var(--teal-50); }
.evt {
  position: absolute; left: 3px; right: 3px; border-radius: 10px; padding: 6px 8px; overflow: hidden; cursor: pointer; font-size: 12px; line-height: 1.3;
  background: color-mix(in srgb, var(--c) 14%, var(--card)); border: 1px solid color-mix(in srgb, var(--c) 30%, var(--card)); border-left: 4px solid var(--c);
  color: color-mix(in srgb, var(--c) 45%, var(--evt-ink)); transition: box-shadow .15s, transform .15s var(--ease); user-select: none;
}
.evt:hover { box-shadow: var(--shadow-md); z-index: 4; }
.evt b { display: block; font-weight: 800; }
.evt .s { display: block; opacity: .85; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.evt.block { background: repeating-linear-gradient(45deg, var(--stripe-a), var(--stripe-a) 8px, var(--stripe-b) 8px, var(--stripe-b) 16px); border-color: var(--line-200); border-left-color: var(--ink-400); color: var(--ink-500); }
.evt.ext { cursor: default; border-left-style: dashed; background: repeating-linear-gradient(135deg, var(--sunken), var(--sunken) 6px, transparent 6px, transparent 12px), var(--card); color: var(--ink-500); }
.evt.ext b, .evt.ext .s { color: var(--ink-500); }
.evt .pd { display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: var(--pc); margin-right: 5px; }
.evt .rz { position: absolute; left: 0; right: 0; bottom: 0; height: 8px; cursor: ns-resize; }
.nowline { position: absolute; left: 0; right: 0; height: 2px; background: var(--danger); z-index: 3; pointer-events: none; }
.nowline::before { content: ""; position: absolute; left: -4px; top: -3px; width: 8px; height: 8px; border-radius: 50%; background: var(--danger); }
.month { display: grid; grid-template-columns: repeat(7, 1fr); }
.month .mh { padding: 10px; font-size: 11px; letter-spacing: .1em; text-transform: uppercase; font-weight: 700; color: var(--ink-400); border-bottom: 1px solid var(--line-200); background: var(--sunken); }
.month .md { min-height: 118px; border-left: 1px solid var(--line-100); border-bottom: 1px solid var(--line-100); padding: 6px; cursor: pointer; transition: background .12s; }
.month .md:nth-child(7n+1) { border-left: 0; }
.month .md:hover { background: var(--teal-50); }
.month .md.other { background: var(--sunken); color: var(--ink-300); }
.month .md .dn { font-weight: 700; font-size: 12.5px; margin-bottom: 4px; display: inline-grid; place-items: center; width: 24px; height: 24px; border-radius: 50%; }
.month .md.today .dn { background: var(--teal-600); color: #fff; }
.mchip { display: block; font-size: 11.5px; font-weight: 700; padding: 2px 6px; border-radius: 6px; margin-bottom: 3px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; background: color-mix(in srgb, var(--c) 14%, var(--card)); color: color-mix(in srgb, var(--c) 50%, var(--evt-ink)); border-left: 3px solid var(--c); }
.more { font-size: 11.5px; font-weight: 700; color: var(--ink-400); padding-left: 4px; }

.dispatch { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 18px; align-items: start; }
.dp { display: grid; position: relative; }
.dp-head { display: grid; position: sticky; top: 0; z-index: 6; background: var(--card); border-bottom: 1px solid var(--line-200); }
.dp-head .hr { font-size: 11px; font-weight: 700; color: var(--ink-400); padding: 10px 0 10px 6px; border-left: 1px solid var(--line-100); }
.dp-head .hr:first-child { border-left: 0; }
.dp-row { display: grid; border-bottom: 1px solid var(--line-100); }
.dp-row:last-child { border-bottom: 0; }
.dp-who { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-right: 1px solid var(--line-200); background: var(--sunken); position: sticky; left: 0; z-index: 4; min-width: 0; }
.dp-who .n { min-width: 0; line-height: 1.25; flex: 1; }
.dp-who .n b { display: block; color: var(--ink-900); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dp-who .n small { color: var(--ink-400); }
.util { height: 5px; border-radius: 5px; background: var(--line-100); margin-top: 5px; overflow: hidden; }
.util i { display: block; height: 100%; background: var(--teal-500); border-radius: 5px; }
.util.over i { background: var(--danger); }
.dp-lane { position: relative; min-height: 76px; background-image: repeating-linear-gradient(to right, transparent 0, transparent calc(var(--hw) - 1px), var(--line-100) calc(var(--hw) - 1px), var(--line-100) var(--hw)); transition: background-color .12s; }
.dp-lane.dropping { background-color: var(--teal-50); }
.dp .evt { top: auto; }
.unsched { position: sticky; top: 84px; }
.unsched-list { max-height: calc(100vh - 260px); overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 8px; }
.ucard { background: var(--card); border: 1px solid var(--line-200); border-left: 4px solid var(--pc, var(--line-200)); border-radius: 10px; padding: 10px 12px; cursor: grab; transition: box-shadow .15s, transform .15s var(--ease); }
.ucard:hover { box-shadow: var(--shadow-md); transform: translateY(-1px); }
.ucard b { display: block; color: var(--ink-900); line-height: 1.3; margin: 4px 0 2px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.ucard.dragging { opacity: .4; }

/* ---------- Charts ---------- */
.chart { width: 100%; height: 200px; }
.chart text { font: 600 10.5px var(--font-body); fill: var(--ink-400); }
.legend { display: flex; gap: 16px; font-size: 12.5px; font-weight: 600; }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; }
.hbar { display: flex; flex-direction: column; gap: 12px; }
.hbar .r { display: grid; grid-template-columns: 130px 1fr 44px; gap: 12px; align-items: center; font-weight: 600; }
.hbar .bar { height: 10px; background: var(--line-100); border-radius: 10px; overflow: hidden; }
.hbar .bar i { display: block; height: 100%; border-radius: 10px; background: var(--c, var(--teal-500)); transition: width .6s var(--ease); }
.hbar .r span:first-child { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--ink-700); }
.hbar .r span:last-child { text-align: right; color: var(--ink-900); font-variant-numeric: tabular-nums; }
.donut { display: grid; grid-template-columns: 130px 1fr; gap: 20px; align-items: center; }
.list-row { display: flex; align-items: center; gap: 12px; padding: 12px 20px; border-top: 1px solid var(--line-100); cursor: pointer; transition: background .12s; }
.list-row:first-child { border-top: 0; }
.list-row:hover { background: var(--teal-50); }
.list-row .grow b { display: block; color: var(--ink-900); font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.activity { display: flex; gap: 12px; padding: 12px 20px; border-top: 1px solid var(--line-100); cursor: pointer; }
.activity:first-child { border-top: 0; }
.activity:hover { background: var(--teal-50); }
.activity .ic { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-600); flex: none; }
.activity .ic svg { width: 15px; height: 15px; }
.activity .ic.in { background: var(--tint-blue); color: var(--blue); } .activity .ic.note { background: var(--tint-warn); color: var(--warning); }
.activity p { margin: 0; color: var(--ink-700); display: -webkit-box; -webkit-line-clamp: 1; -webkit-box-orient: vertical; overflow: hidden; }
.tile-ico { width: 44px; height: 44px; border-radius: 12px; display: grid; place-items: center; background: linear-gradient(135deg, var(--teal-500), var(--teal-700)); color: #fff; font: 700 15px var(--font-display); flex: none; box-shadow: var(--shadow-glow); }
.tile-ico.xl { width: 64px; height: 64px; border-radius: 18px; font-size: 22px; }
.tile-ico.soft { background: var(--teal-50); color: var(--teal-600); box-shadow: none; }
.tile-ico.soft svg { width: 22px; height: 22px; }

/* ---------- Setup ---------- */
.setup { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 24px; align-items: start; }
.setup-nav { position: sticky; top: 84px; padding: 8px; display: flex; flex-direction: column; gap: 2px; }
.setup-nav button { display: flex; align-items: center; gap: 12px; height: 42px; padding: 0 12px; border: 0; background: none; border-radius: 10px; font-weight: 700; color: var(--ink-500); text-align: left; }
.setup-nav button:hover { background: var(--surf-100); color: var(--ink-900); }
.setup-nav button.on { background: var(--teal-50); color: var(--teal-ink); }
.setup-nav svg { width: 17px; height: 17px; }
.setup-sec { margin-bottom: 20px; }
.setup-sec .card-head p { margin: 2px 0 0; font-size: 12.5px; color: var(--ink-400); }
.item-row { display: flex; align-items: center; gap: 12px; padding: 12px 20px; border-top: 1px solid var(--line-100); flex-wrap: wrap; }
.item-row > .grow { min-width: 150px; }
.item-row:first-child { border-top: 0; }
.item-row.sel { background: var(--teal-50); }
.item-row.click { cursor: pointer; } .item-row.click:hover { background: var(--teal-50); }
.item-row .grow b { color: var(--ink-900); display: block; }
.swatch { width: 26px; height: 26px; border-radius: 8px; border: 2px solid var(--card); box-shadow: 0 0 0 1px var(--line-200); flex: none; }
.split { display: grid; grid-template-columns: minmax(240px, 300px) minmax(0, 1fr); gap: 20px; align-items: start; }
.cols3 { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; align-items: start; }
.inline-add { display: flex; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--line-100); background: var(--sunken); }
.sched-grid { display: grid; grid-template-columns: 100px 40px 1fr; gap: 10px 14px; align-items: center; }
.tag-list { display: flex; gap: 8px; flex-wrap: wrap; }
.tag { display: inline-flex; gap: 6px; align-items: center; background: var(--surf-100); border: 1px solid var(--line-200); border-radius: 8px; padding: 2px 4px 2px 10px; font-weight: 600; font-size: 12.5px; }
.tag button { background: none; border: 0; width: 20px; height: 20px; border-radius: 6px; color: var(--ink-400); display: grid; place-items: center; padding: 0; }
.tag button:hover { background: var(--tint-danger); color: var(--danger); }
.tag svg { width: 12px; height: 12px; }
.code { font: 12.5px ui-monospace, "SF Mono", Menlo, monospace; background: var(--teal-900); color: #CFE9E6; padding: 12px 14px; border-radius: 10px; word-break: break-all; }
.status-ok { color: var(--success); font-weight: 700; } .status-err { color: var(--danger); font-weight: 700; }
.notice { display: flex; gap: 12px; padding: 14px 16px; border-radius: 12px; background: var(--teal-50); border: 1px solid var(--teal-100); color: var(--teal-ink-strong); font-weight: 600; }
.notice svg { width: 18px; height: 18px; margin-top: 1px; color: var(--teal-600); }
.notice.warn { background: var(--tint-warn); border-color: var(--bd-warn); color: var(--warn-ink); } .notice.warn svg { color: var(--warning); }

/* ---------- Login ---------- */
.auth { min-height: 100vh; display: grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr); }
.auth-art {
  position: relative; overflow: hidden; padding: 56px; display: flex; flex-direction: column; justify-content: center; align-items: center; color: #CFE9E6;
  background: radial-gradient(90% 70% at 10% 0%, rgba(56,175,166,.35), transparent 60%), radial-gradient(70% 60% at 100% 100%, rgba(0,119,113,.55), transparent 60%), linear-gradient(160deg, #062E2C, #0A4744);
}
.auth-art::after { content: ""; position: absolute; right: -120px; bottom: -140px; width: 520px; height: 520px; background: url(/img/logo-mark-white.svg) no-repeat center/contain; opacity: .06; }
.auth-art img { height: 56px; width: auto; position: relative; z-index: 1; }
.auth-logo { display: none; height: 30px; width: auto; margin: 0 0 30px; }
.auth-art h2 { font-size: 44px; line-height: 1.1; color: #fff; max-width: 480px; font-weight: 600; letter-spacing: -.02em; }
.auth-art h2 em { font-style: normal; color: var(--teal-400); }
.auth-art p { max-width: 440px; font-size: 16px; line-height: 1.65; color: #A7DED8; }
.auth-feats { display: flex; gap: 22px; flex-wrap: wrap; font-weight: 700; color: #fff; }
.auth-feats span { display: inline-flex; gap: 8px; align-items: center; }
.auth-feats svg { width: 16px; height: 16px; color: var(--teal-400); }
.auth-form { display: grid; place-items: center; padding: 32px; background: var(--card); }
.auth-card { width: 100%; max-width: 400px; }
.auth-card h1 { font-size: 28px; margin-bottom: 6px; }
.auth-card p { margin: 0 0 26px; color: var(--ink-500); }

@media (max-width: 1240px) { .setup { grid-template-columns: minmax(0, 1fr); } .setup-nav { position: static; flex-direction: row; overflow-x: auto; } .setup-nav button { white-space: nowrap; } .ticket-layout { grid-template-columns: minmax(0, 1fr) 320px; } .dash-grid { grid-template-columns: minmax(0, 1fr); } .dispatch { grid-template-columns: minmax(0, 1fr); } .unsched { position: static; } }
@media (max-width: 1240px) { .topbar-timer .t { display: none; } .searchbtn { min-width: 0; } }
@media (max-width: 1100px) {
  .ticket-layout { grid-template-columns: minmax(0, 1fr); } .side-stack { position: static; } .setup { grid-template-columns: minmax(0, 1fr); } .setup-nav { position: static; flex-direction: row; overflow-x: auto; }
}
@media (max-width: 720px) {
  .app { grid-template-columns: minmax(0, 1fr); } .sidebar { position: fixed; left: 0; top: 0; bottom: 0; width: 264px; transform: translateX(-100%); transition: transform .25s var(--ease); }
  body.nav-open .sidebar { transform: none; } body.nav-open .brand .brand-full { display: block; } body.nav-open .brand .brand-mark { display: none; } body.nav-open .nav a span, body.nav-open .nav-label, body.nav-open .usercard .who, body.nav-open .nav .badge { display: revert; } body.nav-open .nav a { justify-content: flex-start; padding: 0 12px; }
  .split { grid-template-columns: minmax(0, 1fr); } .btn.menu-btn { display: inline-flex; } .topbar { padding: 0 16px; } .searchbtn { min-width: 0; } .view { padding: 20px 16px 60px; } .grid2, .grid3, .cols3 { grid-template-columns: minmax(0, 1fr); }
  .auth { grid-template-columns: minmax(0, 1fr); } .auth-art { display: none; } .auth-logo.lt { display: block; } .searchbtn kbd { display: none; }
}

/* ---------- Notifications & presence ---------- */
.btn.bell { position: relative; }
.bell-badge { position: absolute; top: -5px; right: -5px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 9px; background: var(--danger); color: #fff; font: 700 10.5px/18px var(--font-body); font-style: normal; text-align: center; box-shadow: 0 0 0 2px var(--surf-100); }
.btn.bell.ring svg { animation: bellring .9s ease; transform-origin: 50% 0; }
@keyframes bellring { 0%,100% { transform: rotate(0); } 15% { transform: rotate(16deg); } 30% { transform: rotate(-14deg); } 45% { transform: rotate(10deg); } 60% { transform: rotate(-7deg); } 75% { transform: rotate(3deg); } }
#notify-root { position: fixed; top: 76px; right: 20px; z-index: 310; display: flex; flex-direction: column; gap: 10px; width: min(380px, calc(100vw - 24px)); pointer-events: none; }
.ntoast { pointer-events: auto; position: relative; display: flex; gap: 12px; align-items: flex-start; padding: 14px 14px 16px; background: var(--card); border: 1px solid var(--line-200); border-left: 4px solid var(--teal-500); border-radius: 14px; box-shadow: var(--shadow-lg); cursor: pointer; overflow: hidden; animation: ntin .3s var(--ease); transition: opacity .25s, transform .25s; }
.ntoast.out { opacity: 0; transform: translateX(16px); } .ntoast:hover { border-color: var(--teal-300); }
@keyframes ntin { from { opacity: 0; transform: translateX(24px); } to { opacity: 1; transform: none; } }
.ntoast b, .np-item b { color: var(--ink-900); font-weight: 700; }
.nt-ic { width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-600); flex: none; }
.nt-ic svg { width: 17px; height: 17px; }
.nt-line { font-size: 12.5px; color: var(--ink-600); font-weight: 600; margin-top: 1px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.nt-body { font-size: 13px; color: var(--ink-500); margin-top: 3px; line-height: 1.45; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.nt-x { background: none; border: 0; color: var(--ink-400); width: 24px; height: 24px; border-radius: 8px; display: grid; place-items: center; flex: none; } .nt-x:hover { background: var(--line-100); color: var(--ink-700); }
.nt-bar { position: absolute; left: 0; bottom: 0; height: 3px; width: 100%; background: var(--teal-400); transform-origin: left; animation: ntbar linear forwards; }
.ntoast.hold .nt-bar { animation-play-state: paused; }
@keyframes ntbar { from { transform: scaleX(1); } to { transform: scaleX(0); } }
.npanel { position: fixed; z-index: 250; background: var(--card); border: 1px solid var(--line-200); border-radius: 16px; box-shadow: var(--shadow-lg); overflow: hidden; animation: pop .14s var(--ease); }
.np-head { display: flex; justify-content: space-between; align-items: center; padding: 14px 16px; border-bottom: 1px solid var(--line-100); }
.np-head .link-btn[disabled] { opacity: .4; cursor: default; }
.np-list { max-height: min(460px, 70vh); overflow-y: auto; }
.np-item { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px 12px 16px; border-bottom: 1px solid var(--line-100); cursor: pointer; position: relative; }
.np-item:last-child { border-bottom: 0; } .np-item:hover { background: var(--teal-50); }
.np-item.unread { background: color-mix(in srgb, var(--teal-50) 60%, var(--card)); } .np-item.unread::before { content: ""; position: absolute; left: 5px; top: 22px; width: 6px; height: 6px; border-radius: 50%; background: var(--teal-500); }
.presence { display: flex; align-items: center; gap: 12px; padding: 10px 14px; margin-bottom: 14px; border-radius: 14px; background: var(--tint-blue); border: 1px solid var(--bd-blue); color: var(--blue-ink); }
.presence b { font-weight: 700; } .presence .small { margin-top: 2px; font-weight: 600; display: flex; align-items: center; gap: 4px; }
.presence.typing { background: var(--tint-warn); border-color: var(--bd-warn); color: var(--warn-ink); }
.presence .avs { display: flex; } .presence .avs .avatar { margin-left: -8px; } .presence .avs .avatar:first-child { margin-left: 0; }
@media (max-width: 720px) { #notify-root { top: 64px; right: 12px; } }

/* ---------- Reports ---------- */
.rf { background: var(--card); border: 1px solid var(--line-200); border-radius: 16px; padding: 14px 16px; margin-bottom: 18px; box-shadow: var(--shadow-xs); }
.rf-row { display: flex; flex-wrap: wrap; gap: 12px 14px; align-items: flex-end; }
.rf-item { display: flex; flex-direction: column; gap: 4px; }
.rf-item label { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-400); }
.rf-item .input.sm, .rf-item .select.sm { width: 150px; } .rf-item .combo { width: 160px; }
.rf-chips { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--line-100); }
.rf-chips .chip { cursor: pointer; gap: 6px; border: 0; }
.r-period { margin: 0 0 14px; font-size: 13.5px; }
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(215px, 1fr)); gap: 14px; margin-bottom: 20px; }
.kpi-r { text-align: left; background: var(--card); border: 1px solid var(--line-200); border-radius: 16px; padding: 16px 18px; display: flex; flex-direction: column; gap: 4px; position: relative; box-shadow: var(--shadow-xs); font: inherit; color: inherit; }
.kpi-r.click { cursor: pointer; transition: border-color .15s, box-shadow .15s, transform .15s var(--ease); } .kpi-r.click:hover { border-color: var(--teal-300); box-shadow: var(--shadow-md); transform: translateY(-2px); }
.kr-l { font-size: 12.5px; font-weight: 700; color: var(--ink-500); padding-right: 100px; }
.kr-v { font: 600 30px/1.1 var(--font-display); color: var(--ink-900); letter-spacing: -.02em; }
.kr-h { font-size: 12px; color: var(--ink-500); margin-top: 2px; }
.delta { font-size: 12px; font-weight: 700; } .delta em { font-style: normal; font-weight: 500; color: var(--ink-400); }
.delta.good { color: var(--success); } .delta.bad { color: var(--danger); } .delta.neutral, .delta.flat, .delta.none { color: var(--ink-500); }
.spark { position: absolute; right: 14px; top: 16px; }
.r-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 420px), 1fr)); gap: 16px; margin-bottom: 20px; align-items: start; }
.r-card { margin-bottom: 16px; } .r-grid > .r-card { margin-bottom: 0; } .r-card.wide { grid-column: 1 / -1; }
.r-body { padding: 8px 18px 18px; }
.rchart { width: 100%; height: auto; display: block; overflow: visible; }
.rchart text { font: 600 10.5px var(--font-body); fill: var(--ink-400); }
.rchart .grid { stroke: var(--line-200); stroke-dasharray: 3 4; }
.rchart .ln { fill: none; stroke-width: 2.5; stroke-linejoin: round; stroke-linecap: round; } .rchart .pt { stroke-width: 2; }
.rchart .guide { stroke: var(--ink-300); stroke-dasharray: 3 3; } .rchart .bar { transition: opacity .15s; } .rchart:hover .bar { opacity: .82; }
.chart-empty { padding: 34px 10px; text-align: center; color: var(--ink-400); font-weight: 600; }
.chart-wrap .legend { margin-top: 8px; flex-wrap: wrap; }
.ctip { position: fixed; z-index: 400; background: var(--teal-900); color: #E6F4F2; border-radius: 10px; padding: 8px 11px; font-size: 12.5px; box-shadow: var(--shadow-lg); pointer-events: none; display: none; max-width: 260px; }
.ctip b { color: #fff; } .ctip-row { display: flex; align-items: center; gap: 7px; margin-top: 3px; } .ctip-row b { margin-left: auto; padding-left: 12px; } .ctip-row i { width: 8px; height: 8px; border-radius: 2px; flex: none; }
.ctip-hint { margin-top: 5px; color: var(--teal-200); font-size: 11.5px; }
.hb { display: flex; flex-direction: column; gap: 2px; }
.hb-row { display: grid; grid-template-columns: minmax(90px, 170px) 1fr auto; gap: 12px; align-items: center; padding: 7px 8px; border-radius: 10px; background: none; border: 0; text-align: left; font: inherit; color: inherit; width: 100%; }
button.hb-row { cursor: pointer; } button.hb-row:hover { background: var(--teal-50); }
.hb-l { font-weight: 600; color: var(--ink-700); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hb-bar { height: 10px; background: var(--line-100); border-radius: 10px; overflow: hidden; } .hb-bar i { display: block; height: 100%; border-radius: 10px; transition: width .5s var(--ease); }
.hb-v { min-width: 44px; text-align: right; color: var(--ink-900); } .hb-s { display: none; }
.dn { display: flex; gap: 22px; align-items: center; flex-wrap: wrap; } .dn-list { display: flex; flex-direction: column; gap: 4px; flex: 1; min-width: 150px; }
.dn-row { display: flex; align-items: center; gap: 8px; padding: 5px 8px; border-radius: 8px; background: none; border: 0; font: inherit; color: var(--ink-700); font-weight: 600; text-align: left; } button.dn-row { cursor: pointer; } button.dn-row:hover { background: var(--teal-50); }
.dn-row i { width: 10px; height: 10px; border-radius: 3px; flex: none; } .dn-row span { flex: 1; } .dn-row b { color: var(--ink-900); }
.heat { display: grid; grid-template-columns: 38px repeat(24, minmax(0, 1fr)); gap: 3px; align-items: center; }
.heat-h { font-size: 10px; color: var(--ink-400); text-align: center; } .heat-d { font-size: 11px; font-weight: 700; color: var(--ink-500); }
.heat-c { aspect-ratio: 1.15; min-height: 18px; border: 0; border-radius: 5px; background: color-mix(in srgb, var(--teal-600) calc(var(--v, 0) * 100%), var(--line-100)); padding: 0; cursor: pointer; } .heat-c:hover { outline: 2px solid var(--teal-300); }
.r-h2 { font-size: 20px; margin: 30px 0 4px; } .r-lib { margin-bottom: 22px; } .r-lib h4 { font-size: 11px; letter-spacing: .1em; text-transform: uppercase; color: var(--ink-400); margin: 0 0 10px; }
.r-lib-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.r-tile { display: flex; gap: 14px; align-items: flex-start; padding: 16px; background: var(--card); border: 1px solid var(--line-200); border-radius: 16px; color: inherit; transition: border-color .15s, box-shadow .15s, transform .15s var(--ease); }
.r-tile:hover { border-color: var(--teal-300); box-shadow: var(--shadow-md); transform: translateY(-2px); color: inherit; }
.r-tile b { display: block; color: var(--ink-900); font: 600 15px var(--font-display); } .r-tile span:not(.tile-ico) { display: block; color: var(--ink-500); font-size: 13px; margin-top: 3px; line-height: 1.45; }
.r-seg { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; overflow-x: auto; }
table.rt th { white-space: normal; vertical-align: bottom; }
.drill-bar { display: flex; justify-content: space-between; align-items: center; padding: 2px 0 14px; } .drill-foot { display: flex; justify-content: space-between; align-items: center; padding: 14px 0; }
.fb-item { display: flex; gap: 12px; padding: 12px 0; border-bottom: 1px solid var(--line-100); color: inherit; align-items: flex-start; } .fb-item:last-child { border-bottom: 0; } .fb-item q { quotes: none; font-weight: 600; color: var(--ink-900); }
@media (max-width: 720px) { .rf-item .input.sm, .rf-item .select.sm, .rf-item .combo { width: 100%; } .rf-item { flex: 1 1 140px; } .kpi-grid { grid-template-columns: repeat(auto-fill, minmax(155px, 1fr)); } .kr-v { font-size: 25px; } .spark { display: none; } .kr-l { padding-right: 0; } }

/* ---------- Collapsed menu (icons only) ---------- */
.nav-toggle { position: absolute; top: 28px; right: -13px; width: 26px; height: 26px; border-radius: 50%; display: grid; place-items: center; background: var(--card); color: var(--ink-500); border: 1px solid var(--line-200); box-shadow: var(--shadow-sm); z-index: 40; padding: 0; transition: color .15s, border-color .15s, box-shadow .15s; }
.nav-toggle:hover { color: var(--teal-600); border-color: var(--teal-300); box-shadow: var(--shadow-md); }
.nav-toggle svg { transform: rotate(180deg); transition: transform .25s var(--ease); }
@media (min-width: 721px) {
  .app { transition: grid-template-columns .22s var(--ease); }
  body.nav-collapsed .app { grid-template-columns: 76px minmax(0, 1fr); }
  body.nav-collapsed .sidebar { padding: 18px 10px; }
  body.nav-collapsed .brand { justify-content: center; padding: 6px 0 20px; }
  body.nav-collapsed .brand .brand-full { display: none; } body.nav-collapsed .brand .brand-mark { display: block; }
  body.nav-collapsed .nav a { justify-content: center; padding: 0; }
  body.nav-collapsed .nav a span { display: none; }
  body.nav-collapsed .nav a.active::before { left: -10px; }
  body.nav-collapsed .nav-label { height: 1px; margin: 12px 14px; padding: 0; font-size: 0; overflow: hidden; background: rgba(255,255,255,.1); }
  body.nav-collapsed .nav-label:first-child { display: none; }
  body.nav-collapsed .nav .badge { position: absolute; top: 3px; right: 8px; min-width: 17px; height: 17px; padding: 0 4px; margin: 0; font-size: 10px; line-height: 17px; text-align: center; box-shadow: 0 0 0 2px #073735; }
  body.nav-collapsed .usercard { justify-content: center; padding: 8px 0; }
  body.nav-collapsed .usercard .who, body.nav-collapsed .usercard .gear { display: none; }
  body.nav-collapsed .nav-toggle svg { transform: none; }
}
@media (max-width: 1100px) { .nav-toggle { display: none; } }
@media (max-width: 720px) { .nav-toggle { display: none; } }

/* ---------- Ticket tabs ---------- */
.textarea.need { border-color: var(--warning); box-shadow: 0 0 0 4px rgba(199,127,17,.2); }
.draft-preview { padding: 12px 14px; border-radius: 12px; background: var(--tint-note); border: 1px solid var(--bd-warn); }
.draft-preview .q { margin-top: 4px; white-space: pre-wrap; color: var(--ink-700); font-size: 13.5px; line-height: 1.55; }
.trail { padding: 6px 18px 18px; }
.trail-day { margin: 16px 0 4px; font-size: 11px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-400); }
.trail-detail { margin-top: 3px; color: var(--ink-500); font-size: 12.5px; }
.sysline .node.is-msg { background: var(--teal-50); border-color: var(--teal-100); color: var(--teal-600); }
.dropzone { display: flex; align-items: center; gap: 14px; padding: 20px 22px; border: 2px dashed var(--line-200); border-radius: 16px; background: var(--card); transition: border-color .15s, background .15s; }
.dropzone > svg { width: 22px; height: 22px; color: var(--teal-600); }
.dropzone.over { border-color: var(--teal-400); background: var(--teal-50); }
.doc-row { display: flex; align-items: center; gap: 14px; padding: 12px 18px; border-top: 1px solid var(--line-100); }
.doc-thumb { width: 46px; height: 46px; border-radius: 10px; overflow: hidden; border: 1px solid var(--line-200); background: var(--sunken); display: grid; place-items: center; flex: none; color: var(--teal-600); }
.doc-thumb img { width: 100%; height: 100%; object-fit: cover; }
.doc-thumb svg { width: 20px; height: 20px; }
.kv-line { display: flex; gap: 10px; align-items: baseline; font-size: 13.5px; }
.kv-line .lbl2 { width: 92px; color: var(--ink-500); flex: none; } .kv-line .v { color: var(--ink-900); font-weight: 600; min-width: 0; overflow-wrap: anywhere; }

/* ---------- Knowledge base ---------- */
.kb-list { display: flex; flex-direction: column; }
.kb-item { display: flex; gap: 14px; padding: 16px 18px; border-bottom: 1px solid var(--line-100); color: inherit; transition: background .12s; }
.kb-item:last-child { border-bottom: 0; } .kb-item:hover { background: var(--teal-50); color: inherit; }
.kb-ic { width: 38px; height: 38px; border-radius: 11px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-600); flex: none; }
.kb-ic svg { width: 18px; height: 18px; }
.kb-title { font: 600 15.5px var(--font-display); color: var(--ink-900); }
.kb-snip { margin-top: 3px; color: var(--ink-500); font-size: 13.5px; line-height: 1.5; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.kb-meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 9px; }
.kb-article { padding: 0; overflow: hidden; }
.kb-head { padding: 26px 30px 18px; border-bottom: 1px solid var(--line-100); display: flex; flex-direction: column; gap: 10px; }
.kb-head h1 { font-size: 28px; line-height: 1.2; }
.kb-article .md { padding: 22px 30px 30px; }
.kb-title-input { font: 600 20px var(--font-display); height: 48px; }
.kb-editor { min-height: 460px; font: 13.5px/1.65 ui-monospace, "SF Mono", Menlo, monospace; border: 0; border-radius: 0 0 16px 16px; resize: vertical; }
.kb-file { display: flex; align-items: center; gap: 6px; margin-bottom: 8px; }
.kb-file .attach { flex: 1; min-width: 0; margin: 0; }
.kb-file .attach span.grow { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.md { color: var(--ink-700); line-height: 1.7; font-size: 15px; overflow-wrap: anywhere; }
.md > :first-child { margin-top: 0; } .md > :last-child { margin-bottom: 0; }
.md h2, .md h3, .md h4, .md h5 { margin: 1.5em 0 .5em; line-height: 1.3; }
.md h2 { font-size: 22px; padding-bottom: 6px; border-bottom: 1px solid var(--line-100); } .md h3 { font-size: 18px; } .md h4 { font-size: 16px; } .md h5 { font-size: 14px; text-transform: uppercase; letter-spacing: .06em; color: var(--ink-500); }
.md p { margin: 0 0 1em; } .md a { font-weight: 600; text-decoration: underline; text-underline-offset: 2px; }
.md ul, .md ol { margin: 0 0 1em; padding-left: 1.5em; } .md li { margin: .25em 0; } .md li > ul, .md li > ol { margin: .25em 0 0; }
.md li.task { list-style: none; margin-left: -1.5em; display: flex; gap: 10px; align-items: flex-start; }
.md .box { flex: none; width: 17px; height: 17px; margin-top: 4px; border: 1.5px solid var(--ink-300); border-radius: 5px; background: var(--card); position: relative; }
.md .box.on { background: var(--teal-600); border-color: var(--teal-600); } .md .box.on::after { content: ""; position: absolute; left: 4.5px; top: 1.5px; width: 5px; height: 9px; border: solid #fff; border-width: 0 2px 2px 0; transform: rotate(45deg); }
.md code { font: 13px ui-monospace, "SF Mono", Menlo, monospace; background: var(--teal-50); color: var(--teal-ink); border: 1px solid var(--teal-100); border-radius: 6px; padding: 1px 6px; }
.md pre { background: var(--teal-900); color: #CFE9E6; border-radius: 12px; padding: 14px 16px; overflow-x: auto; margin: 0 0 1em; } .md pre code { background: none; border: 0; color: inherit; padding: 0; }
.md blockquote { margin: 0 0 1em; padding: 4px 16px; border-left: 4px solid var(--teal-300); background: var(--teal-50); border-radius: 0 10px 10px 0; color: var(--ink-600); }
.md hr { border: 0; border-top: 1px solid var(--line-200); margin: 1.6em 0; }
.md img { max-width: 100%; height: auto; border-radius: 10px; border: 1px solid var(--line-200); margin: .4em 0; }
.md-table { overflow-x: auto; margin: 0 0 1em; } .md table { border-collapse: collapse; min-width: 60%; } .md th, .md td { border: 1px solid var(--line-200); padding: 8px 12px; text-align: left; } .md th { background: var(--sunken); color: var(--ink-900); font-weight: 700; }
@media (max-width: 720px) { .kb-head, .kb-article .md { padding-left: 18px; padding-right: 18px; } .kb-head h1 { font-size: 23px; } }

/* ---------- Renewals ---------- */
.reminder-row { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border: 1px solid var(--line-200); border-radius: 12px; background: var(--sunken); }
.reminder-row b { display: block; color: var(--ink-900); }
.reminder-row .d { display: block; color: var(--ink-500); font-size: 12.5px; font-weight: 500; line-height: 1.45; }
.reminder-row input[type=number] { text-align: center; }
.reminder-sub { padding: 0 14px 4px 14px; margin-top: -6px; }
@media (max-width: 720px) { .reminder-row { flex-wrap: wrap; } }

/* ---------- Working a ticket ---------- */
.timer-chip.plain { padding-right: 12px; gap: 8px; }
.workbar { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--tint-blue); border-bottom: 1px solid var(--bd-blue); color: var(--blue-ink); border-radius: 16px 16px 0 0; font-weight: 700; }
.workbar .live-clock { font-size: 15px; }
.workbar .muted { color: var(--blue-ink); opacity: .75; font-weight: 600; }
.workbar .btn { background: var(--card); }
.composer.locked { background: linear-gradient(180deg, var(--card), var(--sunken)); }
.work-lock { display: flex; align-items: center; gap: 16px; padding: 22px 22px; }
.work-lock .wl-ic { width: 46px; height: 46px; border-radius: 14px; display: grid; place-items: center; background: var(--teal-50); color: var(--teal-600); flex: none; }
.work-lock .wl-ic svg { width: 22px; height: 22px; }
.work-lock b { display: block; color: var(--ink-900); font: 600 16px var(--font-display); }
.work-lock p { margin: 3px 0 0; color: var(--ink-500); font-size: 13.5px; line-height: 1.5; max-width: 520px; }
@media (max-width: 720px) { .work-lock { flex-direction: column; align-items: flex-start; } .workbar .muted { display: none; } .workbar .btn { margin-left: auto; } }

/* ---------- Dark theme ---------- */
:root[data-theme="dark"] {
  color-scheme: dark;
  --teal-50: #0F2B29; --teal-100: #17403D; --teal-200: #1F5A55; --teal-600: #0B8F86; --teal-500: #12A197;
  --ink-900: #F0F6F5; --ink-700: #DCE7E5; --ink-600: #B9C8C5; --ink-500: #93A5A1; --ink-400: #7C8E8B; --ink-300: #4F625F;
  --line-200: #223836; --line-100: #1A2D2B; --surf-100: #0A1514; --white: #12201F;
  --success: #3CC48B; --warning: #E3A03A; --danger: #EC6353; --blue: #6E9BFF; --purple: #A58AF0;
  --card: #12201F; --sunken: #0F1C1B;
  --teal-ink: #6FD0C7; --teal-ink-strong: #A7DED8; --warn-ink: #F0C878; --blue-ink: #9DBBFF;
  --tint-danger: #34181A; --bd-danger: #5A2A2C; --tint-warn: #33280F; --bd-warn: #574318; --tint-note: #2B2311;
  --tint-blue: #14284A; --bd-blue: #1F3F73; --tint-green: #0F2E22; --bd-green: #1B4A37; --tint-purple: #241C40; --bd-purple: #3B2D66; --tint-neutral: #1A2826;
  --mix-text: #fff; --evt-ink: #fff; --pause-stripe: #2C3F3C; --stripe-a: #16211F; --stripe-b: #1C2A28; --skel-hi: #22403D;
  --kcol: rgba(20,36,34,.7); --scrim: rgba(0,0,0,.62); --topbar-bg: rgba(10,21,20,.82); --topbar-line: rgba(34,56,54,.9);
  --bubble-a: #133230; --bubble-b: #112B29; --bar-soft: #245652;
  --shadow-xs: 0 1px 2px rgba(0,0,0,.35);
  --shadow-sm: 0 1px 2px rgba(0,0,0,.4), 0 1px 1px rgba(0,0,0,.25);
  --shadow-md: 0 6px 18px rgba(0,0,0,.45), 0 2px 4px rgba(0,0,0,.3);
  --shadow-lg: 0 18px 48px rgba(0,0,0,.6), 0 4px 10px rgba(0,0,0,.4);
  --shadow-glow: 0 6px 18px rgba(0,0,0,.35);
}
:root[data-theme="dark"] .sidebar { border-right: 1px solid rgba(255,255,255,.05); }
:root[data-theme="dark"] .toast, :root[data-theme="dark"] .bulkbar { border: 1px solid rgba(255,255,255,.1); }
:root[data-theme="dark"] .modal, :root[data-theme="dark"] .drawer, :root[data-theme="dark"] .pop-menu, :root[data-theme="dark"] .pop { background: #162827; border-color: #294240; }
:root[data-theme="dark"] .drawer-head { background: #162827; }
:root[data-theme="dark"] .btn.primary { border-color: var(--teal-500); }
:root[data-theme="dark"] .composer.note .composer-body { background: var(--tint-note); }
:root[data-theme="dark"] ::-webkit-scrollbar-thumb { background: #223836; background-clip: content-box; }
/* shows the mode you would switch to */
.theme-toggle .sun { display: none; } :root[data-theme="dark"] .theme-toggle .sun { display: block; } :root[data-theme="dark"] .theme-toggle .moon { display: none; }
@media (max-width: 720px) { :root[data-theme="dark"] .auth-logo.lt { display: none; } :root[data-theme="dark"] .auth-logo.dk { display: block; } }

/* Time entries: the note or email written during each slice of work, with search words picked out */
.te-note { max-width: 420px; min-width: 240px; }
.te-text { color: var(--ink-700); line-height: 1.45; display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; }
mark { background: var(--tint-warn, #fff2c2); color: inherit; border-radius: 3px; padding: 0 2px; box-shadow: 0 0 0 1px var(--bd-warn, #f0d67a); }

/* System health */
.hc-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.hc-summary { display: flex; align-items: center; gap: 12px; }
.hc-summary b { display: block; font-size: 16px; }
.hc-summary.good svg { color: var(--success); } .hc-summary.meh svg { color: var(--warning); } .hc-summary.bad svg { color: var(--danger); }
.hc-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 14px; align-items: start; }
.hc-card { padding: 16px 18px; }
.hc-top { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; } .hc-top b { flex: 1; color: var(--ink-900); }
.hc-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--ink-300); flex: none; }
.hc-ok .hc-dot { background: var(--success); } .hc-warn .hc-dot { background: var(--warning); } .hc-fail .hc-dot { background: var(--danger); box-shadow: 0 0 0 4px var(--tint-danger); }
.hc-fail { border-color: var(--bd-danger); } .hc-warn { border-color: var(--bd-warn); }
.hc-headline { font-weight: 700; color: var(--ink-900); line-height: 1.35; }
.hc-detail { margin: 6px 0 0; line-height: 1.5; }
.hc-hint { display: flex; gap: 8px; align-items: flex-start; margin-top: 10px; padding: 10px 12px; border-radius: 10px; background: var(--tint-warn); border: 1px solid var(--bd-warn); color: var(--warn-ink); font-size: 13px; line-height: 1.45; }
.hc-hint svg { flex: none; margin-top: 2px; }
.hc-fail .hc-hint { background: var(--tint-danger); border-color: var(--bd-danger); color: var(--ink-800, var(--ink-900)); }
.health-bar { display: flex; align-items: center; gap: 10px; margin: 0 0 14px; padding: 10px 14px; border-radius: 12px; background: var(--tint-danger); border: 1px solid var(--bd-danger); color: var(--ink-900); font-size: 13.5px; }
.health-bar[hidden] { display: none; } .health-bar svg { color: var(--danger); flex: none; }
.health-bar .hb-text { flex: 1; min-width: 0; line-height: 1.4; } .health-bar a { font-weight: 800; white-space: nowrap; }